Help us Shape Industry using these essential skills:

• Services existing equipment at customer sites in order to ensure that equipment is performing at optimal levels and according to machine specifications. Troubleshoot machines in order to isolate and resolve problems
• Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up -- both mechanically and electrically
• Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner. 
• Ensures that AX database and “Customer Profile Reports” are current with industry and customer intelligence.
• Performs warrantee service calls in order to troubleshoot and resolve equipment problems.
•  Performs courtesy calls to current customers in order to ensure optimum customer satisfaction. 
• Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales.
• Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC’s). 
• Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws.
• Trains other Field Service Engineers when needed.
• Performs technical support via phone as scheduled.