Customer Service Representative - Inside Sales

LaGrange, GA USA

Join our expanding Customer Service team!

Norican is home to six leading, globally operating brands: DISA, Italpresse Gauss, StrikoWestofen, Simpson Technologies, Monitizer, and Wheelabrator. From melting, dosing, and molding through to surface preparation, we provide the solutions to solve challenges.

Creating a positive customer experience is at the heart of everything we do. If you're looking for a place where you can grow and flourish, we have an exciting opportunity waiting for you!

Professional Experience & Background

Relevant bachelor's degree (four-year college or university) is preferred and 2 years of comparable work experience in related field
Minimum 3 years’ experience in customer services industrial parts sales.
Working knowledgeable of MS programs and CRM systems preferred.
Detailed oriented and organized.

Job Details

Perform special projects and duties as required.
Responsible for timely response and coordination of activities between customer accounts, regional sales, service representative and all departments. Maintains favorable working relationships with all parties.
Works with customers, Outside Sales to obtain sales orders for aftermarket parts.
Maintains accurate files of all assigned accounts and customer database information on assigned accounts.
Proactively call customers to increase sales results.
Actively assist with resolutions of accounts receivable problems.
Prepares routine cost estimates as required and provides follow-up on principal cost requests.
Processes formal complaints, customer returns, and customer adjustments in a timely manner.
Must be proficient in legibly documenting all information as required to satisfactorily handle customer accounts.

What are we looking for?

Business Insight - is the ability to understand the inner workings of an organization and the broader industry context in which it operates. This competency involves recognizing and interpreting trends, identifying opportunities and risks, and making informed decisions that drive business success.
Drives Results - is the ability to consistently achieve results, even under challenging circumstances. This competency involves setting high standards, pushing oneself and others to meet those standards, and taking responsibility for outcomes. It includes being action-oriented, focusing on the most important priorities, and maintaining a sense of urgency to achieve goals.
Being Resilient - is the ability to adapt and thrive in the face of adversity. This involves maintaining a positive outlook, managing stress effectively, and bouncing back from setbacks. Resilient individuals are able to navigate challenges and disruptions by leveraging their strengths and resources.
Builds Effective Teams - is a competency that involves creating strong team dynamics, fostering collaboration, and ensuring that team members work well together towards common goals. It includes understanding team roles, leveraging individual strengths, and promoting a positive team environment.
Ensures Accountability - this competency involves taking responsibility for one’s actions and ensuring that others do the same. It includes setting clear expectations, monitoring performance, and addressing issues promptly to maintain standards and compliance.