Account Manager - Norican Czech

We Are Looking for Our Next OUTSIDE SALES SPECIALIST!

Are you interested in driving customer relationships and sales activities? We are seeking a dynamic and motivated Outside Sales Specialist to serve our customers through physical visits and calls. This role is entirely focused on aftermarket products and involves managing Priority & Strategic accounts.

Responsibilities with Priority/ Strategic accounts:

• Proactively reach out to the customer for relationship building, sales plays, or follow ups to ensure a strong tie with the customer
• Work collaboratively with Inside Sales and Account Management Teams to execute sales plays and other sales activities related to the specific named accounts
• Work with commercial operations team to ensure timely and accurate order processing and delivery
• Serve as the primary point of contact for customers regarding all aftermarket sales requests, including negotiating pricing and contracts
• Advocate for the customer within the organization, ensuring their needs are understood and addressed
• Drive proactive selling activities of complex aftermarket products, such as service contracts, complex upgrades, and consulting/digital services

General responsibilities:

• Develop and maintain customer contact and networks through physical visits and virtual engagement (at times leveraging digital tools to engage customers).
• Represent and promote all shot blasting brands/technologies equally according to customer installations and their aftermarket needs
• Gather market intelligence on customers, competitors, and product requirements.
• Proactively and continuously identify opportunities for sales and process improvements, and drive changes.
• Execute marketing campaigns and sales plays distributed via regional heads
• Advise customers on complex technical questions, with the ability to seek assistance from tech support
• Ensure coordination within Norican business to achieve timely and accurate support for customer needs and requests
• Prepare and present regular account sales reviews, forecasts, and other management reports
• Update CRM and other IT systems as required to reflect customer contacts
• Proactively analyse and draw insights from sales tools to understand customer needs and convert them into sales success
• Proactively gather and maintain relevant business intelligence on accounts and enter it into relevant CRM or other systems in a structured form