Account Manager – Eastern Europe Region (Foundry Business) - Norican Czech

We Are Looking for Our Next OUTSIDE SALES SPECIALIST!

Are you interested in driving customer relationships and engaging in sales activities? We are seeking a dynamic and motivated Outside Sales Specialist to serve our customers through physical visits as well as calls. This role is focused entirely on aftermarket products and involves managing with Agents our Priority & Strategic accounts, including developing and maintaining customer relationships via physical visits.

Responsibilities with Priority/ Strategic accounts:

• Proactively reaches out to the customer for relationship building, sales plays, or follow ups to ensure a strong tie with the customer
• Works collaboratively with Agents, Inside Sales and Account Management Teams to execute sales plays and other sales activities related to the specific named account(s)
• Works with commercial operations team to ensure timely and accurate order processing and delivery
• Serves as the primary point of contact for Agents / Customers regarding all aftermarket sales requests, including negotiating pricing and contracts
• Advocates for the customer within the organization, ensuring their needs are understood and addressed
• Drives proactive selling activities of complex aftermarket products, such as service contracts, complex upgrades, and consulting/digital services

General responsibilities:

• Develop and maintain agents, customer contact and networks through physical visits and virtual engagement (at times leveraging digital tools to engage customers).
• Represent and promote all Foundry brands/technologies equally according to customer installations and their aftermarket needs
• Gather market intelligence on customers, competitors, and product requirements.
• Proactively and continuously identify opportunities for sales and process improvements, and drive changes.
• Execute marketing campaigns and sales plays distributed via regional heads
• Possess advanced foundry product knowledge and advise customers on complex technical questions, with the ability to seek assistance from tech support
• Ensure coordination within Norican business to achieve timely and accurate support for customer needs and requests
• Prepare and present regular account sales reviews, forecasts, and other management reports
• Update CRM and other IT systems as required to reflect customer contacts
• Own your own professional development by seeking feedback from your supervisor and striving for continual improvement
• Proactively analyse and draw insights from sales tools to understand customer needs and convert them into sales success
• Proactively gather and maintain relevant business intelligence on accounts and enter it into relevant CRM or other systems in a structured form